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/e/OS FAQ + Tutoriels

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/e/OS

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Murena FAQ

Trouvez les réponses aux questions les plus fréquentes sur les abonnements et les téléphones Murena.

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Communauté

Obtenez des conseils et des réponses d’autres utilisateurs

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Chat

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Vous ne trouvez pas la solution vous-même ou avec notre communauté ? Contactez le service d’assistance Murena ci-dessous ⬇

Helpdesk Contact

Your Name *

Your email * (Necessary to reply to your question)

Subject *

What is your request about? *

Where did you purchase your product? *

Which product? *

What is your order number? *

Why do you need help with your product?

Please send screenshots, pictures or a video record, which can help us better identify the exact issue. You can attach screnshot in the attachement section of this form below.

Impact on daily routine *

Phone identifier IMEI *

Current /e/ OS version number? (if possible attach screnshot in the attachement section of this form below)*

What was the last /e/ OS version, when you did not have this issue? *

Phone identifier IMEI *

What is your order number? *
]
Version of /e/OS installed on the phone *

Which product are you interested in? *

Interested Smartphone *

Interested Accessories *

Interested Workspace Plan *

Where did you purchase your product? *

Why do you need help with your order? *

What is your order number? *
]

Why do you need help with your Workspace plan? *

What is your Murena.io ID?

Why do you need help with your Murena Mobile plan? *

For technical help and support around installing /e/OS yourself, please consult the /e/OS FAQ and Tutorials or ask your question in the Community Forum or the Telegram /e/OS user group to get help from other members in our community. Did you buy a subscription or a phone from Murena? Please choose a different option above to get in touch with the Murena Helpdesk.

Thank you for using /e/OS and Murena services.

For issues with products purchased with other stores, please contact the Helpdesk of that store. For example, for phones with /e/OS purchased on Fairphone.com, please contact the Fairphone Helpdesk at https://support.fairphone.com

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